Open the Apple menu in the top-left of the screen, and select “System Preferences…”.The Help Desk technician should now be able to see your screen, but will need to be able to move the mouse and use the keyboard.
You may get a prompt that looks like the following: please press “Open”.This should create a new Application in Finder called “ConnectWise Control Client”.Open the zip file from your Downloads page in Finder. The app will begin downloading as a zip file.Select “Download the App” as shown below.Press the arrow icon to join the session.The code will be different for every session, so please ensure to get the proper code from the help desk agent. Enter the code provided by the help desk agent in the “Join with a Code” field.**NOTE***: This was done on a 2018 Mac Mini running macOS 12 (Monterey) the process may vary slightly if you are using a Mac that is on a different operating system. To properly set up ScreenConnect on your Mac device, do the following: Southeast Missouri State University utilizes Connectwise ControlClient, also known as ScreenConnect, to remote into computers to troubleshoot issues or complete application installations.
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